Dejino Sphere is a customer-centric business process support organisation specialising in Customer Care Helpdesk, Technical Support, Customer Experience Management, and End-to-End Customer Support Services. We help businesses enhance customer satisfaction, improve response times, increase customer retention, and deliver exceptional service experiences across multiple communication channels.

Our team of trained customer service professionals acts as an extension of your organization, providing reliable, scalable, and cost-effective support solutions tailored to your business needs.

Overview

Professional technical support services for products, applications, software, and customer-facing platforms.

Services Included

• Level 1 Technical Support

• Level 2 Escalation Coordination

• Troubleshooting Assistance

• Application Support

• User Access Management

• Password Reset Services

• Product Guidance

• Incident Tracking

Business Benefits

• Reduced downtime

• Improved customer experience

• Faster issue resolution

Overview

Integrated customer support across all communication channels for a seamless customer experience.

Supported Channels

• Voice

• Email

• Live Chat

• WhatsApp

• SMS

• Social Media Platforms

• Customer Portals

Business Benefits

• Unified customer journey

• Consistent service delivery

• Enhanced brand reputation

Overview

Comprehensive customer relationship management and administrative support services.

Services Included

• Customer Database Management

• CRM Data Entry & Maintenance

• Customer Profiling

• Customer Lifecycle Management

• Reporting & Analytics

• Campaign Support

• Documentation Management

Business Benefits

• Improved customer insights

• Better reporting accuracy

• Enhanced operational efficiency

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